24/7
works non-stop
100%
calls covered
0
QA hires needed
How it works
Hire your agent in 3 steps
Describe your call center
Tell your agent what to evaluate — greetings, script compliance, sentiment, your custom criteria.
Upload calls or connect your PBX
Send recordings manually or automate via API. Your agent starts working immediately.
Get quality reports
Your agent scores every call, flags issues, and reports findings — like a QA team that never sleeps.
What your AI QA Agent does
Three jobs — one agent
Brand voice
Your agent checks every call for tone, greetings, and communication standards — ensuring customers always get consistent service quality.
Script compliance & conflict prevention
Your agent monitors script adherence at every stage and flags conversations heading toward conflict — before they escalate.
Customer loyalty
Your agent tracks customer sentiment across calls. If loyalty drops, managers get an alert before the customer churns.
What else your agent handles
A complete QA department in one agent
From daily quality checks to strategic insights — your agent covers it all.
Operational efficiency
First call resolution
Your agent identifies repeat contacts about the same issue. FCR metrics show who resolves problems immediately and who creates callbacks.
New hire training
Your agent finds best practices from top operators and automatically creates training examples — what to say and how to say it.
Workload & burnout
Your agent analyzes operator tone across shifts. If quality drops by end of day — it signals overload before the employee quits.
Revenue & compliance
Upselling & cross-selling
Did the operator suggest the right plan? Mention the promotion? Your agent tracks sales script execution on every call.
Compliance & regulation
Required disclosures, identity verification, contract terms — your agent checks regulatory compliance automatically.
Penalty reduction
Catch violations before audits. Your agent finds calls with missed mandatory disclosures and warns you in advance.
Customer intelligence
Voice of customer
What are customers really complaining about? Your agent aggregates contact topics and shows trends — no manual tagging needed.
Contact segmentation
Automatic categorization: sales, support, complaint, return. Accurate statistics without operator involvement.
Early warning
Spike in calls about one topic? Your agent detects anomalies — product bugs, network outages, complaint waves — before you do.
Team management
Operator rankings
Transparent operator leaderboard. Who's best this week, who's improving, who's declining — motivation through data, not subjectivity.
Objective evaluation
Every call is scored equally — no manual QA bias. 100% coverage instead of random 2-5% sampling.
Coaching with examples
Your agent selects specific call moments for 1-on-1 sessions: here's what was great, here's what could improve.
Capabilities
What your agent can do
Quality scoring
Your agent scores every call against your criteria. 0 to 100, no manual listening.
Script compliance
Your agent verifies every conversation step: greeting, needs discovery, objection handling, closing.
Multi-scenario
Set up multiple scenarios — your agent automatically identifies the call type and scores against the matching script.
Sentiment analysis
Your agent tracks customer and operator tone throughout the conversation. Flags negativity instantly.
Classification
Your agent categorizes calls automatically: sales, support, complaint, return. Topics and tags without manual labeling.
Integrations & API
REST API, webhooks, and integration with CRM, PBX, and BI systems. Your agent works inside your existing workflow.
Why hire an AI agent
Your agent vs. a QA team
Your agent plugs into your infrastructure
Connect your AI QA Agent to CRM, PBX, and BI systems. REST API and webhooks so it works inside your existing workflow.
REST API
Upload calls, retrieve results, and manage projects via API.
Webhooks
Instant notifications when analysis completes, delivered to your systems.
Multi-scenario
Your agent automatically identifies the call type and applies the right scoring script.
CRM & PBX
Integration with your telephony and CRM for automatic call upload.
Industries
Solutions for your industry
Your agent adapts to your industry — with ready-made scenarios, scoring criteria, and metrics built in.
Taxi services
Dispatch control: order taking, driver complaints, cancellations, and status updates.
Telecom
Activations, billing, tech support, plan changes — quality control for every scenario.
Banking
Loans, cards, transfers, complaints — compliance, anti-fraud, and consultation quality control.
Sales teams
Cold and warm calls, objection handling, sales script execution, and deal conversion.
All Central Asian languages
Your agent recognizes and analyzes calls in all major languages of the region. Operators and customers can speak any language — your agent understands everyone.
Mixed-language calls (e.g., Russian-Uzbek) are also recognized correctly
Pricing
Choose the right plan
Costs less than one QA specialist — covers every call.