Sound familiar?
Telecom contact center pain points
Activation errors
The operator set up the wrong plan, didn't warn about paid services — the subscriber finds out from the bill and switches to a competitor.
No quality standard
Every operator serves differently. No unified script control, tone, or response completeness across 1,000+ daily calls.
Tech support without resolution
The subscriber calls for the 3rd time with the same issue. The first two operators didn't escalate — the client is frustrated and ready to leave.
Impossible to review
5,000+ calls per day. The quality department physically cannot check even 2% without automation.
How your virtual worker solves this
Your virtual worker listens to every call for you
Multi-scenario for telecom
Your virtual worker automatically identifies inquiry type: activation, tech support, complaint, plan change, retention — and scores against the corresponding script.
Every call scored 0-100
Greeting, subscriber verification, consultation accuracy, add-on offers, closing — scored by your criteria with detailed commentary.
Operator leaderboard
Who resolves on first call, who loses subscribers, who needs coaching. Daily and weekly rankings automatically.
Upsell control
Did the operator suggest a fitting plan? Mention a promotion? Your virtual worker tracks sales and upsell script execution on every inquiry.
First call resolution
Your virtual worker detects repeat inquiries about the same issue. If the subscriber calls again — alert to management: issue not resolved.
Compliance & verification
Did the operator confirm subscriber identity? Read mandatory terms? Your virtual worker checks regulatory compliance.
Your virtual worker identifies inquiry type automatically
Each call type is scored against its own script. No manual sorting needed — your virtual worker recognizes the scenario from the first seconds of the conversation.
Activation / setup
Verification, plan selection, contract terms, mandatory disclosures, confirmation
Complaints & claims
Listen, document the issue, apologize, propose solution, escalate if needed
Technical support
Problem diagnosis, step-by-step resolution, escalation if needed, result verification
Plan change / retention
Understanding the reason, offering alternatives, promotions and bonuses, processing the change
100%
calls under control
vs 2-5% manual
2 min
per call analysis
instead of 15 min manually
5,000+
calls per day
processed automatically
6+
telecom scenarios
activation, complaint, tech, etc.
What else your virtual worker handles
Complete contact center control
Operational efficiency
First call resolution
Subscriber calls 3rd time with the same issue — first two operators didn't resolve it. Your virtual worker detects such chains and measures the metric per operator.
New hire training
How do top operators resolve tech issues, upsell plans? Your virtual worker finds exemplary calls for fast onboarding of trainees.
Workload & burnout
Quality drops during evening shifts? Your virtual worker tracks operator tone and patience by hour and flags overload before errors happen.
Revenue & compliance
Plan upselling
Subscriber called about tech support — did the operator suggest a fitting plan? Your virtual worker tracks upsell script execution on every call.
Compliance & verification
Confirmed subscriber identity? Read activation terms? Your virtual worker checks regulatory and internal compliance.
Penalty reduction
Missed mandatory notice about a paid service? Your virtual worker finds violations before the regulator's audit and warns in advance.
Customer intelligence
Subscriber voice
What are subscribers really complaining about? Poor coverage, hidden charges, long wait — your virtual worker aggregates topics without manual tagging.
Inquiry segmentation
Activation, tech issue, complaint, churn — automatic categorization. Accurate statistics by inquiry type for decision-making.
Early warning
Surge of calls about a network outage in an area? Mass complaints about a new plan? Your virtual worker detects anomalies faster than manual monitoring.
Team management
Operator leaderboard
Who resolves on first call? Who's best at upselling? Transparent leaderboard — motivation through data.
Objective evaluation
Every call is scored equally — no QA department bias. 100% coverage instead of random 2-5% sampling.
Coaching with examples
Your virtual worker selects clips: 'here you upsold perfectly', 'here you forgot to verify the subscriber' — ready material for 1-on-1s.
Your virtual worker plugs into your infrastructure
Connect your virtual worker to your PBX, CRM, and billing system. Recordings upload automatically, reports available in real time. Scales to thousands of operators at no extra cost.
REST API & webhooks
Automatic recording upload from PBX and delivery of results to CRM and billing
No limits
Minutes, projects, and operator count without limits
Multilingual
Russian, Uzbek, Tajik, English — all in one project
Support + SLA
Dedicated manager, priority support, and uptime guarantee