Sound familiar?
Bank contact center pain points
Service pushing
The operator didn't disclose full loan terms, hid fees, or pushed insurance — the client complains to the regulator, the bank gets fined.
No unified standard
Every operator advises differently. No script control, verification, or mandatory disclosures across thousands of daily calls.
Security risks
The operator didn't verify the client before a transaction. Or worse — gave data to a fraudster. Without 100% call analysis, this is undetectable.
Impossible to review
3,000+ calls per day. The QA team manually reviews 2-5% — the other 95% go unchecked.
How your virtual worker solves this
Your virtual worker listens to every call for you
Multi-scenario for banking
Your virtual worker automatically identifies inquiry type: loan, card, transfer, block, complaint — and scores against the corresponding script.
Every call scored 0-100
Greeting, client verification, consultation completeness, terms disclosure, cross-sell — scored by your criteria with detailed commentary.
Operator leaderboard
Who's best at sales, who loses clients, who needs coaching. Daily and weekly rankings across all metrics automatically.
Compliance & anti-fraud
Your virtual worker checks identity verification, terms disclosure, no service pushing. Detects suspicious patterns in conversations.
Churn risk
Your virtual worker tracks client sentiment from call to call. If loyalty drops — alert to management before losing the client.
Cross-sell control
Did the operator suggest a fitting product? A card, deposit, insurance? Your virtual worker tracks sales script execution without pushy selling.
Your virtual worker identifies inquiry type automatically
Each call type is scored against its own script. No manual sorting needed — your virtual worker recognizes the scenario from the first seconds of the conversation.
Loans & credit
Terms consultation, payment calculation, rate and fee disclosure, application processing
Cards & accounts
Activation, limits, blocking, reissue, service subscriptions, account terms
Transfers & payments
Transfer status, fees, limits, international payments, refunds
Complaints & blocks
Listen, document, verify, propose solution, escalate if needed
100%
calls under control
vs 2-5% manual
2 min
per call analysis
instead of 15 min manually
3,000+
calls per day
processed automatically
6+
banking scenarios
loan, card, transfer, etc.
What else your virtual worker handles
Complete bank contact center control
Operational efficiency
First call resolution
Client calls back a 3rd time to check application status — the first operator didn't give complete information. Your virtual worker detects such chains and measures FCR.
New hire training
How do top operators consult on loans, handle objections? Your virtual worker finds exemplary calls for fast onboarding of trainees.
Workload & burnout
Quality drops at end of month due to call volume surge? Your virtual worker tracks operator tone across shifts and flags overload.
Revenue & compliance
Cross-selling
Client asks about a card — did the operator suggest a cashback plan? Your virtual worker tracks sales script execution without pushing services.
Compliance & disclosures
Were full loan terms disclosed? Rate, fees, late payment penalties? Your virtual worker checks regulatory compliance with central bank requirements.
Anti-fraud & verification
Did the operator verify the client before a transaction? Didn't share data with a third party? Your virtual worker checks every call against the security protocol.
Customer intelligence
Voice of customer
What are clients complaining about? Hidden fees, long wait times, complex procedures — your virtual worker aggregates real reasons for dissatisfaction.
Inquiry segmentation
Loan, card, transfer, complaint, fraud — automatic categorization. Accurate statistics for decision-making.
Early warning
Wave of complaints about a new fee? Mass inquiries about an app outage? Your virtual worker detects anomalies faster than manual monitoring.
Team management
Operator leaderboard
Who's best at sales? Who commits compliance violations? Transparent leaderboard — motivation through data, not subjectivity.
Objective evaluation
Every call is scored equally — no QA department bias. 100% coverage instead of random 2-5% sampling.
Coaching with examples
Your virtual worker selects clips: 'here you closed the sale perfectly', 'here you forgot to disclose terms' — ready material for 1-on-1 sessions.
Your virtual worker plugs into your infrastructure
Connect your virtual worker to your PBX, CRM, and core banking system. Recordings upload automatically, reports available in real time. Scales to thousands of operators at no extra cost.
REST API & webhooks
Automatic recording upload from PBX and delivery of results to CRM and core banking
No limits
Minutes, projects, and operator count without limits
Multilingual
Russian, Uzbek, Tajik, Kazakh, Kyrgyz, and English
Support + SLA
Dedicated manager, priority support, and uptime guarantee