Sound familiar?
Taxi dispatch pain points
Driver complaints
A client complains about rudeness, lateness, or cancellation — and you find out from reviews, not from calls.
Rude dispatcher
The operator forgot to confirm the address, didn't call back, was rude — the manager finds out by chance or never.
Client switched to competitors
A regular client stopped calling. Why? Without call analytics — just guessing.
Impossible to review
500+ calls per day. Even 3 people in QA can't cover 5% manually.
How your virtual worker solves this
Your virtual worker listens to every call for you
Multi-scenario for taxi
Your virtual worker identifies call type: new order, driver complaint, trip cancellation, or status inquiry — and scores against the right script.
Every call scored 0-100
Politeness, correct order processing, address confirmation, complaint handling — by your criteria, with detailed commentary.
Dispatcher leaderboard
Which operators are the best, who needs coaching, who loses clients. Daily and weekly rankings automatically.
Driver analytics
Which driver gets the most complaints? Late arrivals, rudeness, cancellations — all linked to the specific driver from calls.
Churn risk
Your virtual worker tracks repeat clients: if sentiment drops from call to call — alert to management before losing the client.
Address & route control
Did the dispatcher confirm the pickup address? Quote the price? Offer the nearest car? Your virtual worker checks every step.
Your virtual worker identifies call type automatically
Each call type is scored against its own script. No manual sorting needed — your virtual worker recognizes the scenario from the first seconds of the conversation.
New order
Greeting, pickup address, destination, car type, pickup time, confirmation
Driver complaint
Listen, record driver number, apologize, propose solution, escalation
Trip cancellation
Cancellation reason, client retention, offering alternative, proper closing
Status inquiry
Order status check, wait time, driver contact, calm tone
100%
calls under control
vs 2-5% manual
2 min
per call analysis
instead of 15 min manually
500+
calls per day
processed automatically
4
taxi scenarios
order, complaint, cancel, status
What else your virtual worker handles
Complete dispatch control
Operational efficiency
First call resolution
Client calls 3rd time to ask where the car is — the first operator didn't resolve it. Your virtual worker detects such chains automatically.
New hire training
How do the best dispatchers take orders, handle driver complaints? Your virtual worker finds exemplary calls for training new hires.
Workload & burnout
Quality drops during peak hours? Your virtual worker tracks dispatcher tone across shifts and flags overload before errors happen.
Revenue & compliance
Upselling
Did the dispatcher suggest comfort class? Mention a child seat? Your virtual worker tracks upsell script execution on every order.
Service standards
Confirmed pickup address? Quoted estimated time? Confirmed the price? Your virtual worker checks mandatory step execution.
Conflict prevention
Your virtual worker detects when a conversation is heading toward conflict — rude tone, raised voice — and flags it to management.
Customer intelligence
Voice of customer
What are passengers complaining about? Long wait, dirty car, rude driver — your virtual worker aggregates real reasons for dissatisfaction.
Call segmentation
New order, complaint, cancellation, status — automatic categorization without manual tagging. Accurate statistics by inquiry type.
Early warning
Spike in complaints about an area or driver? Your virtual worker detects anomalies and trends faster than manual monitoring.
Team management
Dispatcher leaderboard
Who's best this week? Who loses clients? Transparent leaderboard — motivation through data, not subjectivity.
Objective evaluation
Every call is scored equally — no bias. 100% coverage instead of random 2-5% manual review.
Coaching with examples
Your virtual worker selects specific clips: 'here you handled the complaint perfectly', 'here you forgot to confirm the address' — for 1-on-1 sessions.
Your virtual worker plugs into your infrastructure
Connect your virtual worker to your PBX, CRM, and order management system. Recordings upload automatically, reports available in real time. Scales to hundreds of operators at no extra cost.
REST API & webhooks
Automatic recording upload from PBX and delivery of results to CRM
No limits
Minutes, projects, and operator count without limits
Multilingual
Russian, Uzbek, Tajik, English — all in one project
Support + SLA
Dedicated manager, priority support, and uptime guarantee